Re: Trouble finding drivers from Acer

In alt.comp.os.windows-11, on Sun, 9 Mar 2025 15:35:56 -0400, Paul
<[email protected]> wrote:

>On Sun, 3/9/2025 1:41 PM, micky wrote:
>> In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
>> <[email protected]> wrote:
>> 
>>> When I was having trouble with the colors on my, fwiw, Acer Aspire
>>> E5-573, and again when I got a yellow triangle warning in Device Manager
>>> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>>> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>>> the suppport page for my model, but not only was there no newer driver
>>> for either one, there was no list of drivers at all.   
>> 
>> Ironic problem since I later found the "driver" on the windows MS update
>> list, and installing it made no change, doesn't even claim to be
>> installed, though the yellow triangle is now gone. 
>>>
>>> The only thing there was Acer Quick Access, and all that does is let you
>>> adjust bluelight reduction, power-off usb charging, and what the power
>>> button does, most of which is already done and settled. 
>>>
>>> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>>> so what? Is this a serious bad mark against Acer in general that it
>>> doens't have the list of drivers?   My problems are currently solved and
>>> I have backups of the whole system, but should I complain to Acer, so
>>> they know people don't like this? 
>> 
>> I appreciate your answers to the second part of my question, but isn't
>> the part above more important, and unforgivable?  Why does Acer not have
>> a list of drivers for my model laptop.  What if the harddrive fails?  
>> 
>> What if I were "bad" and never made a backup, or made one and lost it,
>> or had one but didn't know how to extract the drivers from the backup?
>> Or my father or someone had put the laptop aside when the HDD failed and
>> I inherited it with no prior chance to back it up?   How can a
>> name-brand company fail to provide drivers and still be respectable or
>> trustable? 
>> 
>> As I said, an Acer Aspire E5-573
>> 
>> This is their driver page,
>> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
>> 
>> FWIW. I couldn't find this page by entering the model number, as I think
>> I did only a month ago. Instead I had to read their forum and there were
>> many questions over the last 10  yars about this model, but one from
>> Dec. 2024, not from me, also said he could not find drivers and someone
>> provided this page.  Perhaps he just took a good page and changed the
>> model number but as you will see this has no drivers, only a Quick
>> Access utility.  And it has only one OS, win10 64 bit, when it was built
>> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
>> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
>> that they've taken them down from their website? 
>> 
>> They have a customer service phone number, but I want to know how
>> outraged I should be when I call.  Also, my model has an SNID and a
>> serial number, and their utility finds them, but neither is in their own
>> list because the computer is too old to have the numbers saved by them. 
>> 
>
>I have an Acer laptop (single core AMD processor, 3GB of RAM).
>I was given the laptop by someone who didn't need it. It was in

Me too. 

>mint condition (it was a prize in a contest, so absolutely no ones
>taste is called into disrepute by the acquisition of such a low
>end laptop).

I din't know there was a risk of disrespect.  It was acftually my second
Acer.  I still have a laptop that is only capable of running XP. (And I
had software to modify the settings on my 2005 Toyota that only ran on
XP, so I'm glad I have it. (although it turned out the 2 small things I
wanted to do (like making the fob open both doors with one push)
couldn't be done to a car that old.) 
>
>In the factory restore partition, are some DVD images which

When i got mine, the HDD had failed, so I have no factory restore
partition.   Ah, that's why my friend bought a new one, not just to
upgrade. 

>the laptop will only prepare one time, according to some arbitrary
>and silly rules.
>
>   DVD1 \
>   DVD2  \___ Win7 factory restore DVD set
>   DVD3  /
>
>   Driver CD  <=== this has ALL THE DRIVERS you could ever need
>                   It is specifically given to you, so if you use Microsoft W7 media,
>                   all the drivers can be restored afterwards. Drivers that work.
>
>OK, so what has changed recently.
>
>1) Less factory restore materials.
>
>2) Insistence that customers do emergency reinstall, using
>   "free" Microsoft materials. Download your Win10, reinstall it.
>   Start with an unrecoverable Royalty OEM OS, restore a Plain Jane MS OS image.
>
>3) Automatic "driver" install. This is "good" when the drivers
>   are the Intel drivers. This is "not good" when the drivers are the
>   homemade Microsoft drivers (like the drivers for my webcam that
>   doom my webcam not to work - so-called "frameserve" software suite
>   which is simply "MyBadDriverProject"). Logitech driver = camera at 1600x1200,
>   MyBadDriverProject = 960x720 or 320x240 or ... spin the dial, win a prize.
>   Every boot gives a different result. Even *Linux* is fucking well doing this,
>   my webcam (Logitech Quickcam 9000 with Bausch + Lomb glass optics)
>   only runs at 320x240. If I boot Windows 7 and use the Logitech installed software,
>   1600x1200 @ 5 FPS with Auto Focus and Rightlight, just... like... always.
>
>Do you see what a diseased little world we live in ? Yet ?

"Diseased" is a strong word, but yes I do.  OTOH, there is a place for
cheap things or some people wouldn't be able to have any of such things
at all.

>   Paul