Re: Trouble finding drivers from Acer

On 08/03/2025 15:28, micky wrote:
> When I was having trouble with the colors on my, fwiw, Acer Aspire
> E5-573, and again when I got a yellow triangle warning in Device Manager
> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
> the suppport page for my model, but not only was there no newer driver
> for either one, there was no list of drivers at all.
> 
> The only thing there was Acer Quick Access, and all that does is let you
> adjust bluelight reduction, power-off usb charging, and what the power
> button does, most of which is already done and settled.
> 
> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
> so what? Is this a serious bad mark against Acer in general that it
> doens't have the list of drivers?   My problems are currently solved and
> I have backups of the whole system, but should I complain to Acer, so
> they know people don't like this?
> 
> **For SMBus, the Device Manager entry said to install a new driver, so I
> used the Driver tab of the Device Manager Properties box to search for a
> new driver and there was not one in my PC, so it suggested Windows
> Update.  There, in the list at View all Optional Updates, there was a
> driver listed that exactly matched, every word, what I was looking for,
> so I dl'd it and installed it and the litle yellow triangle in the icon
> disappeared even before I restarted windows, like the instructions said
> to do and implied I had to do.  And after I restarted Windows it still
> said "No drivers are installed for this device" but the yellow triangle
> was gone.
> 
> 2) What was this about?  Why was it running me around to install a
> driver and then telling me no driver is installed but the yellow
> triangle is gone anyhow?
> 
> 

I've not had any problems finding drivers since I started using Snappy 
Driver Installer Origin
Ideal for reinstalling Windows when you don't have the motherboard CD
I run it from a USB drive so that it will find drivers for whichever 
machine (Desktop/Laptop) it's plugged into.
  - https://www.glenn.delahoy.com/snappy-driver-installer-origin/

I've left Windows 11 group in my reply because it is relevant across the 
groups.


-- 
Regards
wasbit