Disgusting manager called my husband and I faggots in front of our 9 year old and our parents

Foreword:  "Husband" and "wife" are both "males".

My parents were visiting me here in kissimmee for a week so I wanted to do 
something special with them. My husband and I decided to take them to 
dinner and a movie. Lord was it a mistake after paying over $200 for meal 
and tickets for 5 people I am disgusted by the way we were treated! First 
off let me state that I understand policy and fully support a company with 
rules and policy. My mother asked for a margarita and not thinking about 
her ID she had left it at home. My mother has full white hair and you can 
tell she didn't just turn 21 yesterday. While she has aged gracefully you 
can't still see the age in her face. The waitress tells her no you cannot 
have a margarita. When asked why not all the waitress could say was I will 
get fired I will get fired. She repeated this over and over again without 
ever stating a policy. So we order our food, finally get it and it's cold 
someone else delivered the food, not the waitress. I waited 15 minutes 
after the movie to find the waitress to get my receipt and pay. I left no 
tip due to the horrendous service provided and wrote a note on the back 
telling the server if she was so worried about losing her job then this 
waa not the place for her to work and to please start quoting policy not 
just saying she will get fired for serving a 58 year old woman a 
margarita. So we go to leave and my mom and I stop to use the restroom and 
we come out the respective restrooms and I see the waitress talking to my 
husband the waitress sees me and tells me "sir, you need to tip me! And 
you better be nicer to your servers" take note I only ever saw her twice 
when she took drink orders and when she brought the bill. I brushed it off 
and go to walk away with my family when a manager Kathleen comes up to me 
and blocks me from leaving and very rudely yells at me saying "you need to 
tip my server! You cannot write a letter to my servers and you better 
understand our policy" then she shoved my receipt at me very forcefully 
when I asked what was her policy she yelled at me and still blocked me 
from leaving "don't be stupid, you know we have to ID for alcohol, it's 
state law." When I tried to speak to her because she would not let me 
speak The manager Kathleen said "you will not talk over me! We don't serve 
faggots here! I'm getting security to remove you" note through all of this 
I was calm, cool, and collective. I called and spoke to a manager named 
Christine the next day who said the usual "That doesn't sound like <insert 
name>" as that's the normal business repsonse. Then she offered me 5 and 
theatre tickets and was going to speak to the general manager. This was 
August 8th.... I called back September 19th to follow up and spoke with 
another manager a male manager this time who said I would see the tickets 
via email. It is now October 8th, 2 months later and I have yet to hear 
anything. The last I checked if you don't work for your money you don't 
get paid anf gratuity is an incentive for you to do better. Not something 
that I am forced to pay. The service and experience was horrible and quite 
negative all the way around!

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