Re: eMusic issues (was "pissed off")

At 07:44 AM 9/22/2002 -0500, you wrote:
>I agree that the program itself is not the problem. The folks that support 
>is are not the problem either. They have been most helpful.

that's right, I appreciate the effort of all concerned

>I have to wonder why a company that provides a service for pay would 
>choose this program in the first place. Real Jukebox did the job perfectly 
>for me before they made the switch. Now, Zinf crashes all the time and 
>EMusic is still collecting my subscription fees monthly.  They should have 
>either had a well tested program in place before making the switch or just 
>left things well enough alone.

Good point - while the batch downloads have always worked well for me 
(using Windows 2000), I have some other issues with emusic.  For example, 
every song I've downloaded is tagged as "blues" genre.  I've sent them 
feedback, but they don't seem to get it.  I'd also appreciate a way to just 
select a subset of an entire album - they could add checkmarks next to each 
title and create a custom download list just as easily (it's just xml 
they're cranking out).

My gripes are mostly with eMusic at this part - it is still a very good 
deal and an example of how music should be sold online.

I think zinf should go after a niche, since there are acceptable 
alternatives for general mp3 organization and playing.  One niche I'd like 
to see addressed would be very large collections - now that I have over 
4000 items in my collection, Music Match is having a difficult time reading 
them all in, and fails miserably when items are reloacted after cataloging 
(there is no automatic or other method of reorganizing after the 
fact).  I'd love something like zinf that was very lean and mean, with 
minimal bells and whistles, that could output to various data export 
formats (excel, odbc, etc.) and was tailored to efficiently navigating very 
large collections.

BTW - the tool I use to re-tag files I've downloaded from eMusic is 
"Tag&Rename", available at <http://www.softpointer.com/tr.htm> -- it is the 
most powerful utility of its ilk I have found.



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