Re: Related links

Hi,

please ask support questions on users@ogo.

On 15.01.2004, at 13:11, Marcus Ramberg wrote:
> I want to integrate our RT trouble ticketing system system with 
> opengroupware, and thus would really like to use the 'Related Links' 
> feature of contacts. I want to use a trigger in rt to create a link to 
> each new trouble ticket that is created.

Hey, this sounds cool. Since we are also using RT at SKYRIX, we would 
be quite interested in that ;-)
Maybe we could/should? even form some deeper integration points between 
OGo and RT, I wonder what might make sense.

> However, there doesn't seem to be any way to make these links?

Correct, right now those links are only created by the Palm 
synchronization (to refer to conflicts), an editor to create them 
manually is still missing.

> Am I missing something critical? Is this something that is not 
> implemented yet or what?

Exactly, the UI for creating/deleting links is missing.

> Could I (although this seems dirty to me) modify the database directly 
> to create these links?

Yes, this should be a pretty secure thing to do.

best regards,
   Helge
-- 
I'm describing in a paragraph what took 14 hours to figure out. You may 
want to sniff glue for a while, then reread this when you get out of 
rehab. [aLa]

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