Re: OGo and Asterisk integration

> > Either you want to dial a person that's shown on the Ogo screen (Dial 
> > Out), or you want to see the person's Ogo screen when that person 
> > calls you (Dial In).
> Yup. There is other stuff like attaching call logs to a contact.

Seems related to bug#370
http://bugzilla.opengroupware.org/bugzilla/show_bug.cgi?id=370

> b) The dial out is a bit more complicated than just making the server 
> make a connection. Keep in mind that you have three devices, the 
> browser/server, the actual phone (or software) and the PBX.
> Dial out need to make the PBX connect both source and target phones. 
> This is supported by TeamCall, but I have no idea about Asterisk.
> (you basically need two phone numbers, the target _and_ the source)

I'd suggest leaving the correlation of the source device and the
user/workstation up to the 'phone system'.  There are lots of ways to go about
that and I suspect it would be extremely site specific.

> > Dial In is complicated in the web interface, I think, as there would 
> > have to be a way to pop up a new window (or refresh the window he's 
> > looking at) showing the caller's information... how do you do that 
> > with a browser?  Seems like some special client software would be 
> > necessary.
> Yes, could be a small Java Applet which triggers the browser. Nothing 
> impossible and I suspect something like this should be already 
> available for Asterisk.

We already do something like that (currently totally detached from OGo).  If
your network has an IM system, or your workstation supports winpop (yea, I
know, but its everywhere) looking up CallId information in a CRM database and
popping the data to the client is pretty simple.  Again a station (as in PBX
handset) has to be correlated to a workstation/user.
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