WARNING about Netgear MA701

I posted recently about how my Netgear MA701 died.   My second one, in fact.  

Today I tried to get it exchanged by calling Netgear support.  I will make a 
long story short and tell you that at first, they would not replace it, 
because the support department was not prepared to troubleshoot Linux, 
since they know nothing about it.

I told them I have a friend with an identical PDA and an identical network 
card.  His card works in my PDA and my card DOES NOT work in his PDA, so 
there really is nothing else to troubleshoot-  It is provably inoperable.  
He said he was sorry, yadayada.  I asked to be escalated and talk to his 
manager. Went through the whole thing again.  He was equally as sorry ;) 
but I could always talk to their premium support for a fee.

In the end, it took me half an hour on my cellphone to India (this is not 
counting the initial hold time, only since I spoke to the first person), 
and eventually had to explain my story, in increasingly aggressive tone, to 
four employees, before finally getting an RMA number.

The moral is, even if you don't feel like I do that it is an inferior 
product, be aware that if you do have problems, you may have trouble 
getting support because you are one of those devil-worshiping Linux user 
heathen.


Be warned.

-- 
DDDD   David Kramer         [email protected]       http://thekramers.net
DK KD  
DKK D  This a central tenet of cat philosophy: 
DK KD  Whatever it is, it's not the cat's fault. 
DDDD   Cats are without sin and error.                         - Jon Carroll