RE: User Experience Honeycomb

Abel,

Thanks for the positive feedback and constructive criticism.  I
generally agree with your points, but I'm not ready to let findability
be subsumed under usability, even when dealing with task-oriented web
sites or web-enabled applications.  Some of the factors that influence
whether an object is findable are properties of that object (and could
be construed as part of a very broad definition of usability) but some
are properties of the broader information environment (e.g., pointers
from other web sites, search engine ranking algorithms) and don't fit
within even broad usability definitions.


Peter Morville
President, Semantic Studios
www.semanticstudios.com


-----Original Message-----
From: Abel Lenz [mailto:[email protected]] 
Sent: Tuesday, June 22, 2004 9:11 AM
To: [email protected]
Subject: RE: [AIGAExperienceDesign] User Experience Honeycomb


This diagram is fantastic, it combines business drivers (credible,
desirable, valuable in the center) with user needs (useful, usable,
accessible). 

A note about the U word: Since I came from a design background, I didn't
have the benefit of learning "user centered design" by the book. So I
always just thought that the term really meant "making things that
people want and can use" - sort of common sense. 

It's only semantics I suppose, but it seems like a shame that "usable"
means "passed usability testing" to so many people (and implies all the
baggage behind user centered design). I had always thought that "usable"
was a trait of a system arrived at by creative design based on a
thorough understanding of the audience, not the result of a technical
process. Creative common sense, not science. Then I learned about the
practice of user-centered design and usability testing.

The reason I mention this, is the "findable" section of the diagram. I
know Mr. Morville's practice deals with a lot of large taxonomies and
information architectures, so it's appropriate from that perspective.
However, I think it would be equally appropriate for "findable" to be
subsumed under "usable", if the latter word didn't have the overly
specific connotations associated with it. 


- Abel L. Lenz
- Director of User Experience, Founder
- New Tilt, Inc.
- 617.591.0400x205

 

-----Original Message-----
From: Peter Morville [mailto:[email protected]] 
Sent: Tuesday, June 22, 2004 9:32 AM
To: [email protected]
Subject: [AIGAExperienceDesign] User Experience Honeycomb

I've written a new article about user experience design featuring my
honeycomb diagram:

	http://semanticstudios.com/publications/semantics/000029.php

Feedback welcome.  Cheers!


Peter Morville
President, Semantic Studios
www.semanticstudios.com







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