Revenue Processing Spec - Novell - Provo, UT

Job Title:	Revenue Processing Specialist

Company: 	Novell,  Inc.

URL: 		www.novell.com

Job Location: 	Provo, UT 84606

Apply: 		Email resume to [email protected] and indicate JOB
NUMBER 7186 in subject line of email.

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The Revenue Processing Specialist will be expected to provide prompt,
professional and accurate management of Reports, Unity tracking, order
tracking, and contract entry requirements.

Job Responsibilities:
- Enter revenue generating orders for Americas and Asia Pacific
- Assist with inquiries and requests for data help, whether in writing
or over the phone within required time frames.
- Establish and maintain relationships with the personnel they
support.
- Maintain a thorough and working knowledge of Novell policies,
practices, and procedures.
- Demonstrate a passion for change and an excitement to solve problems
and make doing business with Novell easier.

Education:
High School Diploma required. Bachelor's Degree preferred.

Required Skills:
-  Strong customer service skills; excellent phone manner; ability to
process reports; strong interpersonal, verbal/written management
ranging from program knowledge and order processing to query
resolution and process improvement.
-  Strong communication and organization skills; decision making
ability; attention to detail; ability to multi-task; a commitment to
team effort; ability to function in a fast-paced environment requiring
mature and flexible personality; ability to adapt to changing
circumstances dictated by a highly competitive industry;
-  Problem resolution skills; resolve customer issues by interfacing
departments that may need to be involved; able to present a positive
approach to both agreeable and difficult customers; punctual;
effectively interact with a variety of customers; self-starter, able
to work independently and prioritize daily workloads and time frames/
deadlines.
-  Sales report experience a must.
-  Excellent knowledge of MS Excel, Word, PowerPoint, and Access.
Knowledge of Oracle preferred,
-  Experience with email software (preferably GroupWise)

Disclaimer: This job description is for informational purposes, to
describe the primary duties, skills and abilities necessary to meet
the requirements of this position.  This description is not intended
to be an exhaustive list of all requirements or essential functions;
it is subject to change at any time.

Novell is an equal opportunity employer and an advocate for workforce
diversity.