Re: Unanswered FF8 questions

On 02/12/2011 6:37 AM, Nemo wrote:
> On Dec 2, 3:34 pm, Jack Bauer<[email protected]>  wrote:
[snip]
>> I am looking for basic system requirements.  Like what operating systems
>> are supported?  I would assume that Win95 is not, but you never know, so
>> how about telling people? I would never know that Mac OSX is supported
>> except by looking in this forum and seeing questions from folks who
>> already have it installed. How much disk space does it take up?  How
>> much RAM does it require? How long will it take to install?
>>
[smip]
>
> You could ask without all the hostility. Try it the next time. I'm
> sure people would still answer you.
> http://www.mozilla.org/en-US/firefox/system-requirements.html

Well, there's the problem IMO. Making the potential customer drill down 
even one level for such basic information is a marketing error. Here, he 
has to drill down _three_ levels.

As designed, the website requires trial and error to find the 
information OP was looking for. There is no obvious starting point to 
get to it. You might think that clicking on the FF icon should be 
obvious, but it ain't. Why? Because it's just below the "Get 
Thunderbird" box, so presumably it will just give you a "Get Firefox" 
box. A bare icon is not very informative: it should be in a "Get more 
information about ...." box. Or maybe there should be two "Get..." 
boxes, and inside each  a "More information" button.

Cross posted to usability,
Wolf K.