Re: ticket search by dynamic field

Hi Flavio, 

The bug was solved since OTRS 3.1.9, so I will recommend you to update to OTRS 3.1.10 (for security reasons)

http://bugs.otrs.org/show_bug.cgi?id=8360

((enjoy))

Carlos Rodríguez




On Sep 6, 2012, at 6:04 PM, Flavio Mattos <[email protected]> wrote:

> Hi Carlos! 
> I' m using version 3.1.8 
> 
> Thanks
> 
> On Thu, Sep 6, 2012 at 11:22 AM, Carlos Rodríguez <[email protected]> wrote:
> Hi Flavio,
> 
> I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using?
> 
> Please update to latest.
> 
> ((enjoy))
> 
> Carlos Rodríguez
> 
> 
> 
> 
> On Sep 6, 2012, at 1:12 PM, Flavio Mattos <[email protected]> wrote:
> 
>> 
>> Hey! 
>> I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client.
>> It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just
>> return the field XYZ = 'test'
>> 
>> is it a bug? What am I doing wrong?
>> 
>> Thanks
>> 
>> Incoming data before mapping (2012-09-06 10:52:16, debug)
>> $VAR1 = {
>>   'DynamicField_XYZ' => {
>>     'Equals' => 'test'
>>   },
>>   'Password' => 'root',
>>   'UserLogin' => 'root@localhost'
>> };
>> Incoming data after mapping (2012-09-06 10:52:16, debug)
>> $VAR1 = {
>>   'DynamicField_XYZ' => {
>>     'Equals' => 'test'
>>   },
>>   'Password' => 'root',
>>   'UserLogin' => 'root@localhost'
>> };
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> 
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