Re: New Ticket Category View -- Add Owner Field

In the top right of the Dashboard "New Ticket' window, is a hidden Gear symbol, hover your cursor over it and you can select Available Columns and arrange them as you like.

Thank You

Dennis Ritchie

From: otrs <[email protected]> On Behalf Of Johnnie Rucker
Sent: Wednesday, June 27, 2018 4:25 PM
To: [email protected]
Subject: [otrs] New Ticket Category View -- Add Owner Field

OTRS 6 Community,

Is there a way to show the "Owner" field on the New Tickets dashboard view?  Currently the dashboard shows the Ticket#, Age, Title.  I want to add the "Owner" category field to show if the ticket has been assigned to an individual.  Please help.  Thanks!


[cid:[email protected]]


Thank You,

Johnnie Rucker
General Manager
(954) 379-3201 - Office (FL)
(787) 520-9528 - Office (Puerto Rico)
http://encoreglobalsolutions.com/<https://url.emailprotection.link/?a2FHD6DQsYipQtEBBlMInWPjusQydjvF8tLGcp7n8LYr0cicjZlEDfFNx44rao7mnjVdor1PRd8iyAacfRLoIgw~~>

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