Re: LDAP Lookup for Ticket Content

--===============7807287566093887865==
Content-Type: multipart/alternative; boundary="0000000000009ba2e2059a0f7564"

--0000000000009ba2e2059a0f7564
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hello,

With OTRS 5, 6 and etc you can sync groups or roles from LDAP, so when
Agent logs in it checks LDAP groups and assigns corresponding OTRS Roles or
Groups as required.

Best Regards.

El lun., 11 nov. 2019 a las 6:26, Arpita Barman (<[email protected]>)
escribi=C3=B3:

> I am using ORTS version 5 . Where agents are not part of any primary
> group. I too require to assign agents a primary group where roles and
> duties are as group policies .
>
> Pls confirm if the latest  OTRS Version 7 have this features.
> Regards
>
> ( Arpita Barman)
> Senior Technical Director and HOD( Bhawan Network Coordination and NIC
> Service Desk)
> National Informatics Centre
> Ministry of Electronics and Information Technology
> A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road,  New Delhi
> Contact no 24305400 , Mobile 9810218079
>
> ------------------------------
> *From: *[email protected]
> *To: *[email protected]
> *Sent: *Saturday, November 9, 2019 8:26:47 PM
> *Subject: *[otrs] LDAP Lookup for Ticket Content
>
> Hi All,
> I am looking for a very specific feature/plugin for LDAP lookup.
>
> If I understand correctly OTRS is using something like
> https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the
> LDAP auth ?
>
> Which seems to have the ability to meet my requirements.
>
> What I would like to do, is an ldap search to query the members of a
> Group. (Much like it already does for Customer or Agent auth.)
>
> I would like to list those members in a ticket, somehow and send them out
> as a notification.
>
> Would someone be able to help guide in me the right direction to solve
> this?
>
> Many thanks
> Ant.
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>
> <http://gandhi.gov.in>
>
> *Disclaimer:*
>
> This e-mail and its attachments may contain official Indian Government
> information. If you are not the intended recipient, please notify the
> sender immediately and delete this e-mail. Any dissemination or use of th=
is
> information by a person other than the intended recipient is unauthorized=
.
> The responsibility lies with the recipient to check this email and any
> attachment for the presence of viruses.
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>


--=20

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

--0000000000009ba2e2059a0f7564
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">Hello,=C2=A0<div><br></div><div>With OTRS 5, 6 and etc you=
 can sync groups or roles from LDAP, so when Agent logs in=C2=A0it checks L=
DAP groups and assigns=C2=A0corresponding OTRS Roles or Groups as required.=
=C2=A0</div><div><br></div><div>Best Regards.=C2=A0</div></div><br><div cla=
ss=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">El lun., 11 nov. 2=
019 a las 6:26, Arpita Barman (&lt;<a href=3D"mailto:[email protected]">=
[email protected]</a>&gt;) escribi=C3=B3:<br></div><blockquote class=3D"=
gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(20=
4,204,204);padding-left:1ex"><div><div><div>I am using ORTS version 5 . Whe=
re agents are not part of any primary group. I too require to assign agents=
 a primary group where roles and duties are as group policies .=C2=A0</div>=
<div><br></div><div>Pls confirm if the latest=C2=A0 OTRS Version 7 have thi=
s features.</div><div>Regards</div><div><br></div><div><div><span style=3D"=
font-size:10pt">( Arpita Barman)</span></div><div><span style=3D"font-size:=
10pt">Senior Technical Director and HOD( Bhawan Network Coordination and NI=
C Service Desk)=C2=A0=C2=A0</span></div><div><div><span style=3D"font-size:=
10pt">National Informatics Centre=C2=A0</span></div><div><span style=3D"fon=
t-size:10pt">Ministry of Electronics and Information Technology=C2=A0</span=
></div><div><span style=3D"font-size:10pt">A4B3 , NIC HQ, A-Block, C G O Co=
mplex ,Lodhi Road,=C2=A0 New Delhi</span></div><div><span style=3D"font-siz=
e:10pt">Contact no 24305400 , Mobile 9810218079</span></div></div></div><di=
v><br></div><hr id=3D"gmail-m_-6472245176925995546zwchr"><div><b>From: </b>=
<a href=3D"mailto:[email protected]" target=3D"_blank">[email protected]</a><=
br><b>To: </b><a href=3D"mailto:[email protected]" target=3D"_blank">otrs=
@lists.otrs.org</a><br><b>Sent: </b>Saturday, November 9, 2019 8:26:47 PM<b=
r><b>Subject: </b>[otrs] LDAP Lookup for Ticket Content<br></div><div><br><=
/div><div><div dir=3D"ltr">Hi All,<div>I am looking for a very specific fea=
ture/plugin for LDAP lookup.</div><br><div>If I understand correctly OTRS i=
s using something like=C2=A0<a href=3D"https://metacpan.org/pod/distributio=
n/perl-ldap/lib/Net/LDAP.pod" rel=3D"nofollow noopener noreferrer" target=
=3D"_blank">https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.po=
d</a>=C2=A0for the LDAP auth ?=C2=A0</div><br><div>Which seems to have the =
ability to meet my requirements.</div><br><div>What I would like to do, is =
an ldap search to query the members of a Group. (Much like it already does =
for Customer or Agent auth.)</div><br><div>I would like to list those membe=
rs in a ticket, somehow and send them out as a notification.</div><br><div>=
Would someone be able to help guide in me the right direction to solve this=
?</div><br><div>Many thanks</div><div>Ant.</div><br><br></div>
<br>---------------------------------------------------------------------<b=
r>OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" target=3D=
"_blank">http://otrs.org/</a><br>Archive: <a href=3D"http://lists.otrs.org/=
pipermail/otrs" target=3D"_blank">http://lists.otrs.org/pipermail/otrs</a><=
br>To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs" =
target=3D"_blank">http://lists.otrs.org/mailman/listinfo/otrs</a><br></div>=
</div>
<br><a href=3D"http://gandhi.gov.in" target=3D"_blank"><img src=3D"https://=
mail.gov.in/iwc_static/c11n/allDomain/layout/images/log-4.png" width=3D"220=
" height=3D"80"></a>

<br><br>
<p style=3D"text-align:justify"><strong><span style=3D"font-family:Verdana,=
sans-serif;font-size:10pt">Disclaimer:<u></u><u></u></span></strong></p><p =
style=3D"text-align:justify"><span style=3D"font-family:Verdana,sans-serif;=
font-size:9pt">This e-mail and its attachments may contain official Indian =
Government information. If you are not the intended recipient, please notif=
y the sender immediately and delete this e-mail. Any dissemination or use o=
f this information by a person other than the intended recipient is unautho=
rized. The responsibility lies with the recipient to check this email and a=
ny attachment for the presence of viruses.=C2=A0</span><span style=3D"font-=
family:Verdana,sans-serif;font-size:9pt">=C2=A0</span><span style=3D"font-f=
amily:Verdana,sans-serif;font-size:9pt">=C2=A0</span></p></div>------------=
---------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" rel=3D"nore=
ferrer" target=3D"_blank">http://otrs.org/</a><br>
Archive: <a href=3D"http://lists.otrs.org/pipermail/otrs" rel=3D"noreferrer=
" target=3D"_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs" rel=
=3D"noreferrer" target=3D"_blank">http://lists.otrs.org/mailman/listinfo/ot=
rs</a><br>
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

--0000000000009ba2e2059a0f7564--

--===============7807287566093887865==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--===============7807287566093887865==--