Re: 'Workflow' terminology

Hi Omar / David

I have had 2 experiences with a similar problem...

In one case, the users were very happy with the concept of an 'Inbox' and
'Outbox', being familiar with the like of Outlook.

In the other, they were not very familiar with email tools and English was
their 2nd language. These users worked in a call centre, where they had to
track calls. The phrase that was chosen in the end and was most understood
by the users was 'Things to track'.

Hope this helps!
Vanessa

Vanessa Wolfe-Coote
Information Architect

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