Re: MTN pre-paid epic service delivery failure.

Hi,

On Fri, May 11, 2012 at 10:17 AM, Roland Giesler <[email protected]> wrote:
>   Please see the contact record with MTN below. A An employee of our has
>   money vanishing from here account as soon as she loads airtime (and we
>   all know what they reason probably is), but in order to determine this
>   we need a statement of transactions and calls made. A There must be
>   hundreds if not thousands of these requests regularly.
>
>   How could I address this: A Via the Office of the Consumer Protector,
>   ICASA or another route?
>
>   Also, there must be MTN people here. A What is your response to this
>   appalling state of affairs?

This is not limited to MTN though.  It's really the naughty WASPs (my
personal non-business-related experience with those guys called Mira,
to name but one) that are causing this, but the mobile telcos should
allow consumers easier access to unsubscribe or get more information.
And I suppose the mobile telcos need clamp down on this blatant theft.
I've discovered that these naughty WASPs have silly terms and
conditions on a *landing* page for mobile users, that says, and I
summarise in my own words: "By looking at this webpage, you now agree
to be charged R7/day until you unsubscribe", and then due to the
mobile number forwarding that is enabled in the HTTP headers, they
promptly start billing, with no double-opt-in.
By the time you notice the money going away, they could have stolen
dozens of Rands already, and getting a refund is near-impossible.  I
suppose in a way, the mobile telcos are enablers for this theft and
should be held accountable somehow too?

-Aubrey

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