Re: Working with Recruiters

On Feb 26, 2012, at 12:51 AM, Ryan Hanau wrote:

> Hello,
>
> I'm curious about the best approach when working with usability testing
> recruiters. I was wondering if it is ok to source your recruit from more
> than one recruiter at the same time. If so, what happens if you receive
> more recruits than are needed? Are you obligated to pay for the "extra"
> recruits.
>
> Thank you,
> Ryan

Hi Ryan,

  Speaking as someone whose company does recruiting as well as user research,
my advice for you would be Proceed with caution.

  You can have more than one entity recruiting for the same study at the same
time, but it needs coordination.

  There are any number of ways to deal with the potential issues. For example,
you could split up the schedule to ensure that you don't end up with overage,
giving certain days or times to each agency. Or you could just glory in
whatever overage might happen and run multiple participants at the same time.

  Another thing to consider is that you might get uneven *quality* of
participants; you'll have to make sure that the agencies are telling
participants the same things about the study and choosing participants in the
same ways.

  Terms and conditions for my company state that we charge for every
participant who shows up and is qualified. ("Qualified" also means that the
researcher has reviewed and approved the participant characteristics and
schedule.)

Good luck,
Dana
:: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
::
Dana Chisnell
415.519.1148

dana AT usabilityworks DOT net

www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/
www.civicdesigning.org
_______________________________________________
This is the BayCHI Discussions mailing list, [email protected]
To change your subscription options, or to unsubscribe, visit http://baychi.org/mailman/listinfo/discussions