Re: Working with Recruiters

If you've hired someone to do the work, then you need to pay them. But why do you have multiple recruiters? It seems to me there are many potential problems.
Meghan


On Feb 26, 2012, at 12:39 PM, Dana Chisnell <[email protected]> wrote:

> On Feb 26, 2012, at 12:51 AM, Ryan Hanau wrote:
> 
>> Hello,
>> 
>> I'm curious about the best approach when working with usability testing
>> recruiters. I was wondering if it is ok to source your recruit from more
>> than one recruiter at the same time. If so, what happens if you receive
>> more recruits than are needed? Are you obligated to pay for the "extra"
>> recruits.
>> 
>> Thank you,
>> Ryan
> 
> Hi Ryan,
> 
>  Speaking as someone whose company does recruiting as well as user research,
> my advice for you would be Proceed with caution.
> 
>  You can have more than one entity recruiting for the same study at the same
> time, but it needs coordination.
> 
>  There are any number of ways to deal with the potential issues. For example,
> you could split up the schedule to ensure that you don't end up with overage,
> giving certain days or times to each agency. Or you could just glory in
> whatever overage might happen and run multiple participants at the same time.
> 
>  Another thing to consider is that you might get uneven *quality* of
> participants; you'll have to make sure that the agencies are telling
> participants the same things about the study and choosing participants in the
> same ways.
> 
>  Terms and conditions for my company state that we charge for every
> participant who shows up and is qualified. ("Qualified" also means that the
> researcher has reviewed and approved the participant characteristics and
> schedule.)
> 
> Good luck,
> Dana
> :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
> ::
> Dana Chisnell
> 415.519.1148
> 
> dana AT usabilityworks DOT net
> 
> www.usabilityworks.net
> http://usabilitytestinghowto.blogspot.com/
> www.civicdesigning.org
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