Re: ADSL provisioning Q

>From my recollection you can actually have more than one adsl service on the
same line, especially if they use the same DSLAM at the exchange. Usually
they have it in their contract that you notify them a certain number of days
before a churn, but that being said the provider you churned to should have
notified them, especially if it was a different DSLAM.
As everyone has said the TIO will resolve it for you, but the TIO now expect
you to take it through the proper channels with your ISP, talk to their
complaints etc. My ISP TPG where quite accomodating when I said I was moving
and going to re-sign up at the new address but didn't want to give the
1month notice, so you never know.

On Tue, Jul 28, 2009 at 10:24 AM, Voytek Eymont <[email protected]> wrote:

>
> On Tue, July 28, 2009 9:22 am, Andrew Perry wrote:
> > I think this is definitely an issue you should take up with both the
> > gaining and losing service providers, particularly if it was a "fast
> churn"
> > type migration, as the losing service provider would be notified of the
> > loss.  Even if it is not "fast churn", if the ADSL connection was on the
> > same line, then the losing service provider should know their service has
> > been terminated.
>
> Andrew, thanks
>
> that's exactly my point to the former provider, you should have been aware
> service is no longer used
>
> > You should check your contract with the losing service provider to see
> > what notice obligations you have under that and whether they comply with
> > applicable industry codes (eg
> > http://www.commsalliance.com.au/Documents/consumers).  It would be worth
> > checking your contract with the gaining service provider while you are at
> > it, and their website, regarding what representations they make about
> > notifying the losing service provider.
>
> well, I was approached by them with 'leave it to us, we'll do it all for
> you'
>
> nonetheless, as much as they might have failed to notify former provider,
> I still think it's not reasonable for former provider to keep billing my
> card
>
>
> > Ultimately the cost of pursuing them may not be worth it,
>
> ofcourse it's not, after all, it's like 39.95 x 3 or something like that
> but I got annoyed they way the former provider dealt with it.
>
> just the same, it goes both ways, it can't be worth their time, either
>
>
> --
> Voytek
>
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