Re: Cybersurf/igs/3web woes

On Thursday 25 September 2008 19:41:38 Garth Boyd wrote:

I'm on IGS/Cybersurf with static IP. I've been grandfathered in keeping the IP 
for that last 4 years now. 

I've had issues with intermittent services from mail to web and news 
(non-existant). Some email where lost due to hardware (me think) failure.

Now I have my own mail server and DNS relay, so my static IP is great for 
that.

If I was to move to another provider, I would have to kiss goodbye to my 
static IP since I don't know who in the region (Gatineau, Ottawa) would offer 
the same at the price I'm paying now (1/2 price at 45 a month).

Paul Godin

> I have switched from Cybersurf/cia/igs/3web a year ago. In fact I never
> chose them. I was with Istop and IGS took my account during there
> troubles. Then Cybersurf bought IGS.
>
> The service was unacceptable and support was worse. I had a hard time
> cancelling the account. The BBB listing for them clearly shows a pattern
> of customer abuse. Which makes me wonder if they are going out of
> business and are desperately seeking money by trying to roll past
> customers who tried to cancel their accounts but is not in their
> records. I had to cancel the  credit card payment to Cybersurf.
>
> I switched to Teksavvy and the difference is amazing. I am very
> impressed with Teksavvy.
>
> My lawyer has very specific words for Cybersurf.
>
> G
>
> Dave wrote:
> > I have been using NCF DSL for three years (underlying provider teksavvy
> > ) and I'm happy.
> > Bandwidth (Up/Down) [kbps]:    800 / 5,056
> >
> > Dave
> >
> > Phil Labonte wrote:
> >> Ihave been using Bell DSL for years and the speed is fantastic and I
> >> have had only 2 or 3 outages ever... My 2 cents... My max speed is
> >> about 600KB/sec
> >>
> >> -----Original Message-----
> >> From: Garth Boyd <[email protected]>
> >> Sent: September 23, 2008 9:12 PM
> >> To: General Membership Discussion List <[email protected]>
> >> Subject: [oclug] Cybersurf/igs/3web woes
> >>
> >> Hi,
> >>
> >> So what is the story on this internet provider? Are they going out of
> >> business?
> >>
> >> I left them about 6 months ago for a much much better
> >> provider.Cybersurf was total crap, crap service, crap support.
> >>
> >> Yet they seem to think I am still with them and they want money.
> >>
> >> Anyone else having this same problem?
> >>
> >> - Garth


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