Teksavvy -- unfortunate news
Brad Barnett <[email protected]>
| Newsgroups | gmane.user-groups.linux.ottawa.general |
|---|---|
| Message-ID | <[email protected]> |
Hey all, Just a note to be wary of Teksavvy. They've grown too fast, and are having *severe* customer service issues. I used to be a client, back when I lived in DSL available areas. Loved them. Top notch. Superb tech support, excellent customer service. My understanding is that since they now sell leased cable lines, and replacement Bell phone service, they have tripled in size... and very, very quickly. There were issues with all stages of my sign up / transfer from Bell to Teksavvy for landline service. Some minor, some severe. Considering that these issues spanned several customer service reps, over several calls, it most certainly was not a one off. They may recover, and frankly I hope they do. However, right now, I can't recommend them to anyone on the corporate side, and I'm reluctant to point residential sign ups in their direction. -- OCLUG general discussion list [email protected] http://oclug.on.ca/mailman/listinfo/oclug