Senior Customer Support Engineer (part onsite), United States, CA, Palo Alto

Online URL for this job: http://jobs.perl.org/job/4940

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Posted: November 10, 2006

Job title: Senior Customer Support Engineer

Company name: Socialtext

Internal ID: [Job: Senior Customer Support Engineer]

Location: United States, CA, Palo Alto

Pay rate: Competitive compensation

Travel: 0-25%

Terms of employment: Salaried employee

Hours: Full time

Onsite: some

Description:
Socialtext is looking for a passionate Perl developer to deploy and adapt
our award-winning enterprise wiki/blog application into customers'
enterprise computing environments. The ideal candidate will have both
excellent technical credentials and a friendly, consultative approach to
solving customer needs. We need you to keep us clear of system issues,
performance crunches, & daily hiccups.
Responsibilities

    * Second tier customer support, troubleshooting and providing solutions
for the front line support folks
    * Create deployment plans for installation and upgrades within
enterprise computing environments
    * Adapt installer, shell scripts and Perl scripts
    * Document exceptions and fixes for inclusion into core product
    * Provide feedback from customer users to product team
    * Work with customer employees and consultants, including business
managers, project managers, software engineers, security analysts, data
center engineers, and customer NOC
    * Diagnose and fix bugs
    * You must be comfortable setting up new servers, optimizing existing
servers and be able to perform server surveillance, monitoring and
maintenance.


Required skills:
Requirements

    * 5+ years experience with Unix, including Debian GNU/Linux
    * 3+ years programming experience, including object-oriented Perl
	  o Candidates with less Perl experience but a strong dynamic
language background are encouraged to apply
    * 5+ years experience solving deployment issues with x86 servers,
Linux, Perl, TCP/IP networking, firewalls, interprocess communication, cron
jobs, etc.
    * Good consulting and problem-solving skills
    * Excellent spoken and written communication skills
    * Able to work well in the face of tight deadlines and tough technical
challenges
    * Likes to interact directly with customers to achieve customer
satisfaction

Desired skills:
Desired

    * Participation in open source projects
    * Savvy about online collaboration, especially wikis
    * Knowledge of a variety of server hardware
    * Sysadmin automation experience
    * Debian/RPM packaging experience

URL for more information: http://www.socialtext.com/

Contact information at:
http://jobs.perl.org/job/4940#contact